▸ Contact
Have questions or suggestions? We'd love to hear from you.
Write to Us
For general inquiries, technical issues or suggestions about the platform, send us an email:
contacto@chiletrackr.clDirect Courier Contact
If you need to resolve an issue with your shipment, contact the corresponding courier directly.
Frequently Asked Questions
Is Chiletrackr a courier?
No. Chiletrackr is a tracking platform that queries information from couriers. We do not ship or transport packages.
My package shows an incorrect status, what should I do?
The information comes directly from the couriers. If you believe there is an error, we recommend checking directly on the courier's website or contacting them.
Can I track international shipments?
Yes. In addition to Chilean couriers, we integrate with over 1,200 international carriers through TrackingMore.
How do I know which courier has my package?
In Chiletrackr we automatically detect the courier from the format of your tracking number. You can also check the seller's dispatch email or contact them directly.
How quickly does Chiletrackr show my package status?
Results appear in seconds. We query the courier's system in real time every time you search a tracking number.
Is my personal data safe on Chiletrackr?
Yes. We use encrypted connections (HTTPS), hashed passwords, and industry-standard security practices. We never sell or share your personal information. Read our privacy policy for more details.
Chiletrackr is not a courier or shipping company. We do not have access to your package and cannot modify its status or destination. For issues with your shipment, contact the courier directly.