How to Track a Package in Chile

Step-by-step guide to track any Chilean shipment in minutes

With the explosive growth of ecommerce in Chile, tracking packages has become a daily activity for millions of people. Whether you bought from Falabella, MercadoLibre, AliExpress, or any other online store, knowing where your package is and when it will arrive is essential to anticipate problems and act quickly if something goes wrong. This guide explains the entire process step by step.

▸ The Main Couriers in Chile

Chile has four main couriers for domestic shipments. Chilexpress is the largest private courier in the country with over 2,500 service points and is the preferred operator for major retailers like Falabella, Sodimac, and Paris. Tracking numbers have 12 digits starting with 60, 70, 71, or 72. Correos de Chile is the official state postal operator and the gateway for most international shipments from Asia (AliExpress, Shein, Temu), also reaching rural areas where private couriers don't operate. International numbers use the format XX123456789CL. Starken specializes in higher-volume parcels and is very popular for inter-city shipments, with tracking numbers of exactly 9 digits. Blue Express has a strong presence in ecommerce, especially as MercadoLibre's courier, with fast deliveries in the Metropolitan Region and 10-digit tracking numbers.

▸ Where to Find Your Tracking Number

The tracking number is the unique code that identifies your shipment in the courier's system. If you bought from a Chilean online store like Falabella, MercadoLibre, or Ripley, the number appears in the shipping confirmation email you receive 24-48 hours after purchase. You can also find it in the 'My orders' section of the store. If you bought from an international store like AliExpress or Shein, you'll receive a number from the seller and another from Correos de Chile when the package enters the country, in format XX123456789CL. If you sent a package at a courier agency, the number appears on the receipt they gave you. You can also find it in courier apps if the seller informed you which courier is being used.

▸ How to Track Your Package Step by Step

Tracking a package with Chiletrackr is simple. First, copy the tracking number from your shipping email or the store's app. Then paste the number in the Chiletrackr.cl search box. Our system automatically detects the courier—you don't need to know if it's Chilexpress, Starken, or Correos. In seconds you'll see the current status, complete event history, and estimated delivery time. If you want to monitor the package without searching every time, create a free account. We'll save the tracking and automatically update the status every hour. You can also track directly on each courier's website, but Chiletrackr has the advantage of automatically detecting the courier and showing all your shipments in one place.

▸ Tracking Statuses and What They Mean

When you track a package you'll find different statuses. Pending means the shipment was registered but isn't in the courier's physical system yet, it may take 24-48 hours to start moving. In Transit means the package is actively moving through the logistics network, passing through distribution centers. Out for Delivery is great news: the package is on the delivery truck and will arrive today. Ready for Pickup means it arrived at the branch or pickup point you selected and you have 5-10 days to collect it. Delivered confirms the package arrived successfully at its destination. Exception indicates a problem occurred during delivery, such as incorrect address, absent recipient, damaged package, or package held at customs. Contact the courier directly to resolve the situation.

▸ What to Do If Your Package Has Problems

If your package shows Exception or has gone more than 5 business days without an update, act quickly. First verify the tracking number has no spaces, dashes, or extra characters. Then contact the courier directly with your tracking number. Chilexpress handles calls at 600 600 7000, Starken at 600 600 6006, Blue Express at 600 600 2583, and Correos de Chile at 600 950 2020. If delivery failed due to an incorrect address, many couriers allow you to update the address. If you bought from an online store, the seller also has tools to help resolve the problem. For international shipments held at customs, you'll need to wait for a letter from Correos de Chile with tax payment instructions before the package continues its journey.

Frequently Asked Questions

How long does it take for a new package's tracking to appear?

Generally, the tracking number takes 24 to 48 hours to show information after the package was dispatched. If you have the number but nothing appears, wait another day and try again.

Why has my package gone days without a tracking update?

It's normal for some shipments to go 2-3 days without updates, especially when in transit between cities or during high-demand periods like CyberDay or Christmas. If it's been more than 5 business days with no changes, contact the courier directly.

Can I track a package without a tracking number?

No, it's not possible to track a package without a tracking number. Without that code the courier can't identify your specific shipment. Contact the seller to provide you the number.

What happens if I'm not home when they try to deliver my package?

It depends on the courier. Chilexpress and Blue Express generally attempt delivery twice. Starken usually leaves a note for agency pickup. Correos de Chile may leave it in a mailbox or nearby office. Check your tracking status for specific instructions.

Can I change the delivery address for a package already in transit?

Some couriers allow changing the delivery address if the package hasn't gone out for delivery yet. Contact Chilexpress (600 600 7000), Starken (600 600 6006), Blue Express (600 600 2583), or Correos (600 950 2020) to verify if it's possible in your specific case.

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📦 Chilexpress ✉️ Correos 🚚 Starken 🔵 Blue Express